On 25 Dec 2020 I just passed ITIL 4 Foundation Exam. It’s a quite challenging for me, as English is not my native language.
I will share with you, what did I do prior to take the exam.
- I read this book ITIL®4-A Pocket Guide book.
This pocket guide will provide readers with an understanding of the ITIL 4 service management framework, by: understanding the key concepts of service management, understanding how the seven ITIL guiding principles can help an organization adopt and adapt service management, understanding the four dimensions of service management, understanding the purpose and components of the ITIL service value system, understanding the six activities of the service value chain, and how they interconnect, knowing the purpose and key terms of 15 of the 34 ITIL practices, understanding seven of these 15 ITIL practices in detail. All exam requirements for the ITIL 4 Foundation exam are covered in this pocket guide. - Watch ITIL® 4 Foundation — TOP TIPS to help you pass your exam from AXELOS Global Best Practice’s Youtube Channel.
- Practice the ITIL sample paper.
- Read ITIL Syllabus, I tried to focus on these item below and try and write it down everything on paper. Somehow it helps me to map out my brain and understand about the concepts.
Explain the use of the guiding principles (4.3):
a) Focus on value (4.3.1–4.3.1.4)
b) Start where you are (4.3.2–4.3.2.3)
c) Progress iteratively with feedback (4.3.3–4.3.3.3)
d) Collaborate and promote visibility (4.3.4–4.3.4.4)
e) Think and work holistically (4.3.5–4.3.5.1)
f) Keep it simple and practical (4.3.6–4.3.6.3)
g) Optimize and automate (4.3.7–4.3.7.3)
Describe the four dimensions of service management (3):
a) Organizations and people (3.1)
b) Information and technology (3.2)
c) Partners and suppliers (3.3)
d) Value streams and processes (3.4–3.4.2)
Recall the purpose of the following ITIL practices:
a) Information security management (5.1.3)
b) Relationship management (5.1.9)
c) Supplier management (5.1.13)
d) IT asset management (5.2.6)
e) Monitoring and event management (5.2.7)
f) Release management (5.2.9)
g) Service configuration management (5.2.11)
h) Deployment management (5.3.1)
i) Continual improvement (5.1.2)
j) Change enablement (5.2.4)
k) Incident management (5.2.5)
l) Problem management (5.2.8)
m) Service request management (5.2.16)
n) Service desk (5.2.14)
o) Service level management (5.2.15)
Recall definitions of the following ITIL terms:
a) IT asset
b) Event
c) Configuration item
d) Change
e) Incident
f) Problem
g) Known error
Explain the following ITIL practices in detail, excluding how they fit within the service value chain:
a) Continual improvement (5.1.2) including: — The continual improvement model (4.6, fig 4.3)
b) Change enablement (5.2.4)
c) Incident management (5.2.5)
d) Problem management (5.2.8)
e) Service request management (5.2.16)
f) Service desk (5.2.14)
g) Service level management (5.2.15–5.2.15.1)
5. Don’t forget to stay hydrated, eat well and sleep well.
Hope it will help for those who plan to take ITIL 4 Foundation Exam. Good Luck!
